Our team of AWS trained developers and Contact Centre business consultants is at your service to help you plan your contact centre service design and migration to Amazon Connect.
Stakeholders look at the solution’s value and the business problems it solves before making a buying decision. We follow a consultancy led approach to gain full visibility of customer’s business needs, understand the pain points and align the solutions to the critical objectives. Our consultants build a business case to show the compelling return on investment that your business can benefit from by shifting to a cloud contact centre.
Engage us for;
Amazon Connect empowers businesses to be more innovative, nimble and scalable. The openness of the platform allows businesses to create customer-centric and personalized engagements across all channels. With intelligence services like Alexa and Lex, building your intelligent bot solutions is easier and faster than ever. Inherent AI and ML features can provide unmatched analytics and insights. We have invested in developing the right skills and gained the required AWS accreditations to help you succeed and deliver an unparalleled customer experience.
In today’s digital age, businesses need agility to adapt to changing customers and employees preferences. We help you stay on top of these changing trends by continuously innovating and investing in our software, so you don’t feel left behind. We invest in ensuring the success of our customers by optimizing the technology and merging it with new business processes.
Transform your customer experience with AWS connect
Differentiate your business by offering a personalized, insightful and consistent omnichannel Customer Experience with Amazon Connect. We integrate Amazon Contact Centre with a number of AWS services to create additional value for our customers.
Customers and Partners can consume our professional and support services on demand.
OMNINGAGE is a brand of ICOMMUNIX (a UK registered company).
OMNINGAGE is cloud based Contact Centre platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
Copyright © 2020 ICOMMUNIX Limited. All rights reserved.
We are committed to serve our customer and partners and return all quotes the same day.
We are committed to serve our customer and partners and return all quotes the same day.
| Categories | Features |
|---|---|
| Dashboards & Gadgets | |
| Monitoring | |
| Interactions Explorer | |
| Customer Context | |
| Reports | |
| *More Historical reports will be added in next release |
| Categories | Features |
|---|---|
| Dashboards & Gadgets | |
| Call Controls | |
| Reason and Wrap-up Codes | |
| Customer Context | |
| Customer Interaction History | |
| Voice of Customer | |
| Categories | Features |
|---|---|
| Dashboards & Gadgets | |
| Call Controls | |
| Reason and Wrap-up Codes | |
| Customer Context | |
| Customer Interaction History | |
| Voice of Customer | |
