Delivering Great Customer
Experiences Together

Our team of AWS trained developers and Contact Centre business consultants is at your service to help you plan your contact centre service design and migration to Amazon Connect.

Consult & Design

Stakeholders look at the solution’s value and the business problems it solves before making a buying decision. We follow a consultancy led approach to gain full visibility of customer’s business needs, understand the pain points and align the solutions to the critical objectives. Our consultants build a business case to show the compelling return on investment that your business can benefit from by shifting to a cloud contact centre.

Engage us for;

OMNINGAGE - AWS Connect
OMNINGAGE - AWS Connect

Build & Deploy

Amazon Connect empowers businesses to be more innovative, nimble and scalable. The openness of the platform allows businesses to create customer-centric and personalized engagements across all channels. With intelligence services like Alexa and Lex, building your intelligent bot solutions is easier and faster than ever. Inherent AI and ML features can provide unmatched analytics and insights. We have invested in developing the right skills and gained the required AWS accreditations to help you succeed and deliver an unparalleled customer experience.

Maintain & Optimize

In today’s digital age, businesses need agility to adapt to changing customers and employees preferences. We help you stay on top of these changing trends by continuously innovating and investing in our software, so you don’t feel left behind. We invest in ensuring the success of our customers by optimizing the technology and merging it with new business processes.

OMNINGAGE - AWS Connect

Transform your customer experience with AWS connect

Custom AWS Development Support

AWS Connect - OMNINGAGE - Amazon Web Services

Free Consultancy and Advise

Flexible Pricing

No Commitment or Contract Lock-in

Our Integrations

Differentiate your business by offering a personalized, insightful and consistent omnichannel Customer Experience with Amazon Connect. We integrate Amazon Contact Centre with a number of AWS services to create additional value for our customers.

AWS Connect
Amazon RDS
Amazon CloudWatch
Amazon Cloud Watch
AWS Connect
Amazon Polly
Amazon Web Services Connect
Amazon Transcribe
Amazon Web Services Connect
Amazon DynamoDB
Amazon Web Services Connect
Amazon API Gateway
contact centre services
Amazon Forecast
contact centre services
Amazon Lex
Amazon Glue
Amazon Glue
Amazon Pinpoint
Amazon pinpoint
Amazon Kinesis Data Streams
Amazon Kinesis Data Streams
Amazon Cognito
Amazon Cognito
Amazon Comprehend
Amazon Comprehend
Alexa For Business
Alexa for Business
Amazon Simple Email Service
Amazon Simple Email Service
Amazon Lambda
Amazon Lambda

Support Packages

Customers and Partners can consume our professional and support services on demand.

OMNINGAGE - AWS Connect
500 Hours Bundle
$6,370
1000 Hours Bundle
$11,940

Claim your 5 days free AWS Connect support

AWS Connect

Get a Quote

We are committed to serve our customer and partners and return all quotes the same day.

OMNINGAGE

Demo Request Form

We are committed to serve our customer and partners and return all quotes the same day.

OMNINGAGE

Contact Us

AWS Connect

Partnership Form

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Supervisor Connect Full Features

Categories Features
Dashboards & Gadgets
  • Topicalization Widget
  • SLA Widget
  • Team Performance Widget
  • Customer Sentiment Score
  • Queue Stats Widget
  • Monitoring
  • Live Team State Monitoring
  • Live Listen
  • Live Queue Monitoring
  • Agent State History
  • Interactions Explorer
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Omni-channel Interactions Explorer
  • Extensive Search Parameters
  • Call Search and Replay
  • Call Download
  • Media Player
  • Reports
  • Agent State History Report
  • Queue History Report
  • *More Historical reports will be added in next release

    Agent Connect Full Features

    Categories Features
    Dashboards & Gadgets
  • Customer Sentiment Score
  • Recent Activities
  • Time spent in states
  • Call Controls
  • Answer
  • Dial
  • Hold
  • Mute
  • Consult Transfer
  • Blind Transfer
  • Conference
  • Call Swap
  • Reason and Wrap-up Codes
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Call Data Presentation
  • Customer Details via CRM integration
  • Customer Journey Analyser
  • Customer Interaction History
  • Inbound and Outbound Calls
  • Chat Routing
  • SMS and Whatsapp Routing
  • Voice of Customer
  • Customer Feedback Score
  • Agent Connect Full Features

    Categories Features
    Dashboards & Gadgets
  • Customer Sentiment Score
  • Recent Activities
  • Time spent in states
  • Call Controls
  • Answer
  • Dial
  • Hold
  • Mute
  • Consult Transfer
  • Blind Transfer
  • Conference
  • Call Swap
  • Reason and Wrap-up Codes
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Call Data Presentation
  • Customer Details via CRM integration
  • Customer Journey Analyser
  • Customer Interaction History
  • Inbound and Outbound Calls
  • Chat Routing
  • SMS and Whatsapp Routing
  • Voice of Customer
  • Customer Feedback Score