Looking to build a cloud CC practise?
Partner with Us

If you are an existing AWS partner and want to build and grow a contact centre practise on AWS, we would be happy to help.

CX Strategy Acceleration

We are passionate about contact centres and would like to help our partners build a profitable cloud contact centre practise in minimal timeframe. We will do the heavy lifting while you can focus on what matter most for your business growth.

  • Cloud Contact Centre Sales Training
  • AWS and Connect Technical Training
  • Fast tracking your entry to Cloud CC market
  • Cloud CC Business Planning and Profitability
OMNINGAGE
OMNINGAGE

Technical Support

As a partner you benefit from our trained team of engineers and developers who work as your extended resources and ready to help with any technical challenges. We also offer trainings and knowledge transfer as part of our partnership program.

  • AWS Connect Pricing and Packaging Support
  • AWS Connect Solution Design Support
  • RFP Reviews and Responses
  • Development, Design and Build
  • 24/7 Technical Support

Business Benefits

Our Partners are our greatest asset and we constantly look into new and creative ways to add more value for them via our products and services. Having a channel focused team allows us to keep in constant touch with our Partner community, get their feedback, learn and improve.

  • Joint marketing plan
  • Attractive discounts across all products and services
  • Partner success planning and reviews
OMNINGAGE
AWS Connect

Partnership Form

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Demo Request Form

We are committed to serve our customer and partners and return all quotes the same day.

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Contact Us

AWS Connect

Get a Quote

We are committed to serve our customer and partners and return all quotes the same day.

Supervisor Connect Full Features

Categories Features
Dashboards & Gadgets
  • Topicalization Widget
  • SLA Widget
  • Team Performance Widget
  • Customer Sentiment Score
  • Queue Stats Widget
  • Monitoring
  • Live Team State Monitoring
  • Live Listen
  • Live Queue Monitoring
  • Agent State History
  • Interactions Explorer
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Omni-channel Interactions Explorer
  • Extensive Search Parameters
  • Call Search and Replay
  • Call Download
  • Media Player
  • Reports
  • Agent State History Report
  • Queue History Report
  • *More Historical reports will be added in next release

    Agent Connect Full Features

    Categories Features
    Dashboards & Gadgets
  • Customer Sentiment Score
  • Recent Activities
  • Time spent in states
  • Call Controls
  • Answer
  • Dial
  • Hold
  • Mute
  • Consult Transfer
  • Blind Transfer
  • Conference
  • Call Swap
  • Reason and Wrap-up Codes
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Call Data Presentation
  • Customer Details via CRM integration
  • Customer Journey Analyser
  • Customer Interaction History
  • Inbound and Outbound Calls
  • Chat Routing
  • SMS and Whatsapp Routing
  • Voice of Customer
  • Customer Feedback Score
  • Agent Connect Full Features

    Categories Features
    Dashboards & Gadgets
  • Customer Sentiment Score
  • Recent Activities
  • Time spent in states
  • Call Controls
  • Answer
  • Dial
  • Hold
  • Mute
  • Consult Transfer
  • Blind Transfer
  • Conference
  • Call Swap
  • Reason and Wrap-up Codes
  • State Changes with reason codes
  • Wrap-up codes
  • Customer Context
  • Call Data Presentation
  • Customer Details via CRM integration
  • Customer Journey Analyser
  • Customer Interaction History
  • Inbound and Outbound Calls
  • Chat Routing
  • SMS and Whatsapp Routing
  • Voice of Customer
  • Customer Feedback Score